Technical
Support:
|
Please select the product below that you wish to view
the related Frequently Asked Questions (FAQ). FAQ's are updated on a
regular basis so return often if needed.
-
Privacy Cleaner
-
123 CD Extractor
-
123 Html to Image Converter
|
| Q: How to purchase and
register your software?
|
| A: Find which product you like on our
website - Free download product to have a try - Click
Buy Now button and finish your order - The registration
info will be sent to you via Email within one business
day - Enter the license code and user name in the
registration window to register it. How to register:
Please click "Registry Now" Button,
enter your user name and registration code
in the corresponding box, and then press the "OK"
button. Please note don't add any blank before or after
the code. After that, you can get the full software. |
| Q: If I purchase your
software, can I upgrade it for free in the future? |
| A: Yes, we provide free upgrade within
the certain version. Please keep you eyes on our site to
get upgrade info. Please download the update version by
yourself, and you can register it using the same license
code. |
| Q: Can I try your products before
purchasing it? |
| A: Yes, you can. Our products can be
free tried before you purchase it. Please download what
you like from our website, then install it. |
| Q: How long will I receive my
registration code after finishing the order? |
| A: In general, users will receive the
license codes which are sent automatically by our
registration agent Emetrix within a few minutes or hours
after their orders. However, sometimes for some reasons,
for example, maybe user's Email service provider rejects
Emails from Emetrix, so the codes can not be sent to
users. If you have not received your registration
information after your purchase, please send email to
our Sales Team sales@privacycleaner.com to get assistance. They will find
your order information and send your registration
information to you soon. |
| Q: I entered the license code you
sent to me, but the software
nothing happens. Why?
|
| A: You'd better copy and paste the
license code to avoid a typo. And please note don't add
any blank before or after the code. In addition, please
make sure to download the right product? The
registration code only can be available for the suitable
product. |
| Q: I lost my license code, Would
you please send me again?
|
| A: Of course, we would like to help.
However, you'd better provide your Order ID or some
information in your order (such as the Email you used to
order), so that we can find your info in our database.
|
| Q: Do I need to re-register after I
re-install the software?
|
| A: No, you don't have to re-enter your
registration info. Our software will remember you
registration status. |
| Q: I like several products, can I
get a discount if I purchase these products? |
| A: Yes, you can. Please visit
http://www.privacycleaner.com/order.htm. We
provide some discount packs for our customers here.
|
| Q: How long will it take to get
your supporting response?
|
| A: We promise to our customers that we
will deal with emails within 24 hours
after receiving them, not counting holidays and
weekends. However, in most cases, you'll get our
response in a few hours or immediately. |
|
|
